North East Apprenticeships

Business Administration Level 3 Apprentice

379908220119

Invate LTD

£15,000.00 - 37.5 hours per week

Working week: Monday to Friday, between 09:00am – 17:00pm 30-minute unpaid lunch break

Working within a vibrant and friendly team, the main duties of your role will be dealing with inbound and outbound calls, creating customer records and processing customer orders, managing confidential information and updating customers on the progress of their order.

Role and responsibilities

• Taking new sales over the phone and email  
• Creating and maintaining customer records  
• Taking payments over the phone  
• Upselling upgrades (mainly laptops)  
• Processing orders quickly and efficiently 
• Generating quotes  
• Quality control checks on customer orders  
• Answering any queries that customers may have with their order over the phone and via email 
• Dealing with inbound and outbound calls 
• Transferring customers / clients through to the relevant department when needed  
• Electronic filing, saving, and organising documents and emails 

Required Skills

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Administrative skills
• Number skills
• Initiative

Training and support

Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, weve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, youll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Business Administration Level 3Apprenticeship qualification

Business Administration Level 3

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