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Facilities services operative Level 2 Apprentice

 EPPH Ltd

£14,722.50 - 37 hours per week

Working week: 09:00 – 17:00

Working as part of a team, to help supports the day-to-day operations, maintenance, and administration of facilities services within FM Department.

Role and responsibilities

  • Log incoming job requests from clients   
  • Creating Jobs/Quotes on CAFM systems  
  • Liaising with engineers, contractors & Clients  
  • Ensuring compliance with health and safety standards 
  • Maintaining accurate records and documentation 
  • Ensure minor maintenance issues are identified and escalated appropriately 
  • Manage filing systems, purchase orders, and general administrative tasks for the FM team 
  • Provide clear updates on the progress of maintenance tasks and service requests 
  • Support internal communication around building access, planned works, or operational changes 
  • Assist with raising purchase orders and tracking FM-related spending 
  • Support contractor onboarding, permit-to-work processes, and site inductions 

Required Skills

  • Skills Required:
  • Strong time management and ability to prioritise tasks.
  • Attention to detail and accuracy in record-keeping.
  • Ability to handle multiple tasks or service requests efficiently.
  • Clear verbal and written communication.
  • Ability to liaise effectively with contractors, colleagues, and clients.
  • Customer service awareness and responsiveness.
  • Teamwork and collaboration skills.
  • Personal Qualities:
  • Reliable and punctual with a strong work ethic.
  • Proactive, willing to learn, and open to feedback.
  • Problem-solving mindset and ability to work independently when required.
  • Flexible and adaptable to changing tasks or priorities.
  • Professional attitude and commitment to workplace safety.
  • Enthusiastic about developing a long-term career in facilities management.

Training and support

Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, weve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, youll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Facilities services operative Level 2Apprenticeship qualification

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