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Business Administration Level 3 Apprentice

Bewick Road Surgery

£14,722.50 - 37.5 hours per week

Working week: 37.5 hours, across Monday to Friday, between 7.30am and 6.30pm

Receptionist in busy GP Surgery. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To provide administrative support and services to all members of the practice team.

Role and responsibilities

  • To have a thorough knowledge of all practice procedures
  • To work in accordance with written protocols
  • Scanning paper letters into medical records
  • Receiving patients, consulting with members of practice team
  • Be able to cover all reception position as necessary
  • Answer a large volume of incoming calls, supporting and directing patients appropriately
  • Make a large volume of outgoing calls, to other healthcare professionals and patients, to pass on clear, accurate messages in accordance with GDPR
  • Process repeat prescription requests in accordance with practice guidelines
  • Process appointment requests for today/future appointments from patients by telephone, in person and electronically
  • Deal with visits/requests
  • Ensure total familiarity with all appointment systems including regular and incidental variations
  • Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record
  • Monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients
  • Monitor effectiveness of the system and report any problems or variations
  • Registrations of new patients
  • Process patients’ changes of address – computer data (have knowledge of practice area)
  • Process repeat prescription requests in accordance with practice guidelines
  • Provide administrative support to members of the primary health care team in the following areas ensuring appropriate practice records are kept up to date
           Cytology
           Pathology results
           Immunisation recalls (including childhood immunisations)
           Orders
  • Clear rooms after surgeries and stock prior to surgeries
  • Ensure building security – have thorough knowledge of doors/windows/alarm
  • Any other tasks allocated by managers

Required Skills

  • - Excellent communication skills and effective in communicating and understanding patients' needs
  • - Problem solver, with the ability to process information accurately and effectively
  • - Ability to work as a team member and autonomously
  • - Sensitive and empathetic in distressing situations
  • - Strong IT skills, and the ability to record information accurately within patients notes
  • - Punctual and committed to supporting the whole team effort
  • - High levels of integrity and honesty
  • - A clear, polite telephone manner
  • - Flexible, motivated and committed
  • - Demonstrate personal accountability, emotional resilience and work well under pressure

Training and support

Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, weve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, youll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Business Administration Level 3Apprenticeship qualification

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