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Customer Service Practitioner Level 2 Apprentice

Mayfield Medical Group

£14,722.00 - 37.5 hours per week

Working week: Monday-Friday

Mayfield Medical Group are proud to announce an exciting opportunity for a keen and motivated individual to become a vital part of their reception team! As a Medical Receptionist, you will be the first point of contact for patients, playing a crucial role in ensuring their experience with Mayfield Medical Group, is positive and welcoming.

Role and responsibilities

  •  Meet and greet patients / visitors face to face and via telephone.  
  • Book patients in on arrival and organise appointments electronically.   
  • Signpost patients to relevant services.  
  • Receive telephone calls, diverting them to the relevant person.  
  • Take and record messages in the relevant book for all staff including attached staff.  
  • Choose and book referrals.  
  • Sign patients up to online access services.  
  • Process temporary residents, new patients etc.  
  • Record home visits, extracting patient information from the computer for the GP’s.  
  • Read code all relevant information.  
  • Issue repeat prescriptions electronically and manually, updating the patient’s record.  
  • Stamp and distribute incoming mail.  
  • Accept cash for reports, sick notes etc issue receipts and record incoming cash against the serial number.  
  • Opening and locking the building.  
  • Ensure the building is secure at all times and that every evening all windows and doors are locked and checked.  
  • Replenish stocks in GP’s rooms.  
  • General housekeeping duties. 

  

Required Skills

  • Proficient in software packages such as Microsoft word etc
  • Communication skills
  • Teamwork
  • Uses own initiative

Training and support

Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, weve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, youll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Customer Service Practitioner Level 2Apprenticeship qualification

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