North East Apprenticeships

Cultural Learning and Participation Officer Apprentice

25890831379

Gateshead Council- Libraries and Heritage Service and Arts Development Team

£14,722.00 - 37 hours per week

Working week: Mon-Fri includes evening and weekend work

Gateshead Libraries and Heritage service and Arts Development Team deliver a cultural programme of activity to Gateshead residents of all ages including author events, artist exhibitions, talks and creative workshops. We are recruiting two apprentices to gain experience in how to plan, organise and co-ordinate cultural, participatory activities with communities. One apprentice will rotate across different service areas within the library service and the other apprentice will be based in the Arts Development Team. You will support us to develop new community audiences, and to ensure our activities are welcoming and engaging. You will help to market and evaluate activities and support staff and artists in delivering workshops and events. You will provide administrative support for the programme and liaise with customers and partner organisations.

Role and responsibilities

• To support the planning, organisation, delivery and facilitation of library, arts and heritage activities and events within library buildings, the wider community and with internal and external partners.   

• To carry out a range of clerical and administrative duties to ensure an effective and efficient service for library, arts and heritage customers.   

• To engage with residents to use a range of libraries, arts and heritage services, promote reading and the borrowing of books, engagement and attendance at events, supporting the Council’s health, wellbeing and Thrive priorities to be achieved.  

• To work with colleagues in the Library and Arts team to write marketing copy for activities and promote events through council and external channels.  

• To provide support to a wide range of customers and have the ability to occasionally deal with challenging behaviour.  

• To deliver an efficient and effective day-to-day service provision, and delivery of a high-quality service to ensure a welcoming environment where customer needs are met.  

• To provide library users with IT support and guidance.  

• To advocate, engage and support artists to encourage a strong cultural sector in Gateshead.  

• To support in the evaluation of activities and events, including collating reports, data and case studies for internal and external reporting.  

• To provide information and support to residents, following guidance from a supervisor on duty, signpost them to the relevant services, agencies and professionals such as housing, unemployment, debt/finance and health to encourage all residents to thrive.  

• To ensure the general health and safety of activities and buildings and report areas of concern to the manager on duty.  

• To maintain good conduct, attendance and timekeeping, and a good quality of work at all times.  

• Such other duties allocated which are appropriate to the grade of the post.  

Required Skills

• To communicate effectively with customers in order to understand and identify issues.
• Using libraries
• Attendance at art and/or heritage events
• Team working
• Working with the public
• Delivering a high level of customer care

Training and support

Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, weve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, youll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Cultural Learning and Participation OfficerApprenticeship qualification

Cultural Learning and Participation Officer

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