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Business Administration Level 3 Apprentice

e-Quality Learning Ltd

£12,480.00 - 37.5 hours per week

Working week: Mon-Fri 9am-5pm

The Training Coordinator plays a vital role in ensuring the smooth operation of daily training activities within eQL. You will engage with customers and trainers, offering guidance and support in planning their training appointments. This role requires strong collaboration skills to work effectively within the training team and across other departments within Disability Services. You will ensure the efficiency and accuracy of training bookings throughout the process. including all aspects of administration, while serving as a key point of contact for customers and trainers. Your primary goal alongside the team is to improve the number of bookings through an excellent customer experience. Additionally, you will support colleagues in managing bookings, handling communications, maintaining accurate records, and coordinating with the trainer pool.

Role and responsibilities

· Provide a welcoming and professional experience for all customers throughout the booking process.

· Offer guidance and support to trainers, assisting them with queries and diary coordination.

· Engage with a diverse range of customers, ensuring their needs are met efficiently.

· Ensure all booking records are accurate and promptly updated.

· Communicate booking changes and updates to all relevant departments and individuals in a timely manner.

· Manage routine administrative tasks, including updating records, typing, taking and making phone calls, email correspondence, and data entry. 

· Ensure compliance with company booking and cancellation procedures.

· Maintain accurate booking records.

· Raise any booking-related issues with your line manager to resolve them promptly. 

· Work collaboratively with colleagues to enhance the efficiency and effectiveness of training operations.

· Contribute to ongoing improvements in processes and customer service.

· Familiarise yourself with available CPD, including software, hardware and disability related content, to enhance customer experience.

Required Skills

  • Effective Communication – Clearly and professionally communicate, ensuring transparency, active listening, and mutual understanding.
  • · Adaptability – Stay flexible and solution-oriented, adjusting to changing priorities and challenges.
  • · Attention to Detail – Ensure accuracy and quality in all tasks, identifying inconsistencies and striving for excellence.
  • · Collaboration – Work effectively as part of a team, valuing diverse perspectives and contributing to shared goals.
  • · Continuous Improvement – Take initiative to enhance processes, embrace innovation, and seek growth opportunities.
  • · Accountability – Take ownership of responsibilities, manage time effectively, and uphold high standards of integrity.

Training and support

Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, weve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, youll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Business Administration Level 3Apprenticeship qualification

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