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Digital Support Technician Level 3 Apprentice

Invate

- 37 hours per week

Working week: Monday to Friday 9AM-5PM

Working within a vibrant and friendly team, you will be responsible for software installation onto laptops/desktops, preparing USBs with course specific software, component upgrades when required, a wide variety of repair, pre-configuration, engineering, and value add services to the business, ranging from the pre-configuration of PC’s, Printers and Network Devices and other computer peripherals to repairs on the above. Working within this environment offers the opportunity to work on a variety of kit and Operating Systems all within a fast moving, dynamic and expanding operation. You will also be responsible for picking and packing customer orders, arranging delivery of orders via a preferred delivery method, depending on individual requirements, creating and maintaining customer records, managing confidential information, and updating customers on the progress of their order.

Role and responsibilities

  • Preparing USB sticks with course specific software packages. 
  • Emailing students with software links, software keys and activation instructions if necessary. 
  • Upgrading RAM / HDD’s / SSD’s if required. 
  • Rebuilding laptops if required. 
  • Dealing with inbound and outbound calls, as necessary. 
  • QA check of the full build before submitting order to the dispatch team. 
  • Working to department KPI’s 
  • Writing Scripts for silent installation of software where needed 
  • Software build/imaging of customer equipment following predefined scripts. 
  • Picking and packing orders, to ensure they are processed and dispatched quickly and efficiently. 
  • Supporting and Logging and resolving technical issues within the in-house call logging system and subsequent queue management. 
  • Diagnosing and repairing software issues inhouse by remote connection. 
  • Hardware upgrades. 
  • Laptop diagnostics and repairs of both Windows and Mac systems. 
  • Sourcing parts from the most efficient and cost-effective source. 
  • QA check of all repaired equipment before returning to student. Counter check of other technician’s repairs. 
  • Creating and maintaining customer records.   

Required Skills

  • Flexibility
  • Communication skills
  • Willingness to work and develop skills
  • Highly motivated

Training and support

Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, weve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, youll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Digital Support Technician Level 3Apprenticeship qualification

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