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Business Administration Level 3 Apprentice

Central Gateshead Medical Group

- 37.5 hours per week

Working week: Working as part of the reception team, the post is Full Time 37.5 hours per week over 4 days Monday to Friday on a rota basis. Usually, 10 hours per day for 3 days, 7.5 hours per day 1 day with a rotating day off.

An exciting opportunity has arisen for a Medical Receptionist to join our Central Gateshead Surgery team. This is a very demanding but interesting position. The purpose of the role of Medical Receptionist is to prove efficient and effective reception and clerical support to the Practice, exercising absolute discretion and confidentiality, to ensure the smooth running of surgeries and other services provided to patients.

Role and responsibilities

Dealing with all appointments and patient requests, ensuring that surgery time is effectively utilised, allocating prebookable and urgent appointments appropriately and monitoring the flow of patients during surgeries.

Carrying out all clerical tasks to prepare for surgery sessions, ensuring that clinical staff have the patient documentation necessary to undertake consultations and procedures efficiently.

Providing a comprehensive reception service, responding to a range of enquiries in a polite and efficient manner, adhering to practice protocols and dealing with difficult situations in a calm and controlled manner.

Dealing with all telephone requests and enquiries in a courteous and efficient manner, referring callers to appropriate personnel and ensuring messages are relayed and in a timely manner, particularly those requesting urgent advice.

Dealing with prescribing requests, ensuring that scripts are approved, prepared, signed, and ready for issue within agreed timescales or, if the patient needs to be seen, arranging appropriate follow-up.

Required Skills

  • Good communicator with a pleasant manner.
  • Keen to work as a team member.
  • Flexible and adaptable.
  • Accurate and efficient worker.
  • Well organised and hardworking.
  • Ability to remain calm in stressful situations.

Training and support

Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, weve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, youll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Business Administration Level 3Apprenticeship qualification

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