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Business Administration Level 3 Apprentice

Invate

£12,313.60 - 37 hours per week

Working week: Monday to Friday 9am – 5.00pm

Working within a vibrant and friendly team, the main duties of your role will be dealing with inbound and outbound calls, creating customer records and processing customer orders, managing confidential information, and updating customers on the progress of their order. A very important aspect of the role involves the upselling of computer system upgrades.

Role and responsibilities

  • Taking new sales over the phone and via email.
  • Creating and maintaining customer records.
  • Taking payments over the phone.
  • Upselling upgrades (mainly laptops).
  • Processing orders quickly and efficiently.
  • Generating quotes.
  • Quality control checks on customer orders.
  • Answering any queries that customers may have with their order over the phone and via email.
  • Dealing with inbound and outbound calls.
  • Transferring customers / clients through to the relevant department when needed.
  • Electronic filing, saving, and organising documents and emails.

Required Skills

  • • Highly motivated flexible individual, self-starter able to work on your own or as part of a team, ability to prioritise and handle a diverse workload.
  • • Strong administration skills & ability to work in a results-driven, high-activity environment with a good working knowledge of MS office packages.
  • • Excellent planning and organisational skills with a high attention to detail and good time keeping.
  • • Good interpersonal skills and written and oral communication skills with a customer centric approach.
  • • Positive attitude, keen to learn, confident, enthusiastic, conscientious, and passionate about making a difference.

Training and support

Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, weve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, youll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Business Administration Level 3Apprenticeship qualification

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