Digital & IT Apprenticeships

Business Admin Apprentice Studying at Desk

Digital Support Technician (Level 3)

What do they do?

Digital support technicians keep users, devices and business systems working effectively by resolving everyday technical issues. They can:

  • Support software, hardware and digital applications
  • Diagnose problems, prioritise requests and escalate complex issues
  • Protect data and document actions for a clear audit trail

Reduce disruption and build dependable in-house digital support for your staff and customers.

Customer Service Level 3 Apprentice

Application Support Lead (Level 4)

What do they do?

Application support leads take ownership of business-critical systems and help ensure they remain reliable, secure and effective. They can:

  • Lead the investigation and resolution of complex application issues
  • Coordinate users, suppliers and technical teams during incidents and changes
  • Monitor performance, improve support processes and reduce recurring problems

This programme helps experienced support staff step into leadership roles and strengthen the systems their organisation depends on.