LEVEL 3

Digital Support Technician Apprenticeship

Name: On Point Apprenticeships
Address: Civic Centre, Regent Street, Gateshead, NE8 1HH, GB
Telephone: +44 191 433 8727

REQUIREMENTS

Apprentices aged 16 to 18 at the start of their training are required to achieve Level 2 Maths and English qualification, or GCSEs C/4 or above to complete their apprenticeship, if they do not already hold suitable equivalent qualifications. For those aged 19+ at the start of their training study can also be funded up to an approved level 2 in English or maths or both, achievement is not mandatory and employers can choose to opt out.
18 months on programme and 3-month window for End Point Assessment.
‘Off the job’ training must be provided (370 hours).
Support from an employment mentor with monthly reviews.

Provide technical support to customers through a range of communication channels
Manage their time, prioritising their digital support workflow to meet critical milestones.
Apply relevant policies and legislation appropriate to their role, and follow appropriate escalation procedures
Undertake basic data analysis utilising appropriate digital technologies
Maintain security of data by applying the appropriate policies and complying with legislation.
Support continuous improvement activity within the organisation.
Resolve digital issues using the appropriate tools and technologies.
Collaborate with stakeholders to manage expectations, escalating as appropriate.
Take responsibility for own continuous professional development (CPD) by keeping up to date with technological developments.
Document actions to ensure a clear audit trail and progression of issues.

End Point Assessment will take place in the final 3 months, dependant on learner progress. End Point Assessment will consist of:

1) Professional Discussion underpinned by portfolio of evidence.
2) Project: Task driven assessment done under controlled conditions.
3) Presentation and Q&A based on project report.