Gateshead Council - Planning and Building Control

Level 3 Business Administration Apprentice

Gateshead £15,434.00 37 hrs/week

The role requires someone who can work accurately and efficiently in a busy environment, communicate effectively with customers, applicants and colleagues, and manage priorities. The successful candidate will learn planning and building control procedures, developing the knowledge, skills and confidence to support administrative functions. 5 GCSE's required including maths and English.

Working Week Description

Monday - Friday 9am-5pm

Role and Responsibilities

  • Support Planning and Building Control services through a range of administrative tasks. 
  • Assist with processing planning and building control applications and related documentation. 
  • Maintain and update records, databases, and electronic filing systems. 
  • Respond to customer enquiries by telephone, email, and in person. 
  • Support preparation and distribution of correspondence and service information. 
  • Learn and apply planning and building control procedures, policies and legislation. 
  • Develop the knowledge, skills, and experience required to provide an efficient and customer-focused service. 
  • Work effectively with colleagues and stakeholders while managing and prioritising workloads. 
  • Undertake such other duties and responsibilities which are appropriate to the grade of the post

Required Skills

  • Applicants should be able to demonstrate transferable skills gained through education, employment, volunteering, or other activities.
  • Effective verbal and written communication skills.
  • Strong customer service skills and the ability to build positive relationships with customers and colleagues.
  • Good organisational and time management
  • Ability to prioritise workloads and meet deadlines
  • Good attention to detail and accuracy
  • Ability to learn and apply new information and procedures
  • Problem-solving skills and a proactive approach to work
  • Ability to work independently and as part of a team

Training and Support

Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, we've tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, you'll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Level 3 Business Administration Apprenticeship qualification

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