Park Lets Ltd

Level 3 Business Administration Apprentice

Newcastle upon Tyne £12,759.00 32.5 hrs/week

To assist the Lettings Department with all aspects of lettings and property management.

Working Week Description

9am - 4pm

Role and Responsibilities

Tenancy Processing Support: Supporting the Lettings Team with processing applications, conducting referencing, and preparing legal documentation such as tenancy agreements and inventory’s.

Compliance & Safety: Supporting the Property Management Team to ensure all properties meet legal standards, including arranging Gas Safety Certificates (GSR), Electrical Installation Condition Reports (EICR), and Energy Performance Certificates (EPC).

Office Administration: Answering phone calls, handling queries, and managing general office tasks to support the wider lettings team.

Required Skills

  • Communication: Effective verbal, written and non-verbal communication, including phone, email, and in-person interactions.
  • Time Management & Prioritisation: Organising and planning work effectively; prioritising tasks; working to timescales.
  • Administrative Efficiency: Maintaining accurate records (digital and hard copy), handling correspondence, filing, and using IT systems and databases.
  • Teamwork & Collaboration: Working effectively with colleagues and external contractors, contributing positively to team dynamics.
  • Numeracy & Literacy: Using accurate business English in communications and applying numeracy skills in everyday tasks.
  • Customer-Focus: Being responsive to customer needs; delivering reliable, trustworthy and professional service; maintaining integrity and confidentiality.
  • Professional Presentation: Demonstrating appropriate dress, personal presentation, and acting as a positive representative of the organisation at all times.
  • Commitment & Responsibility: Taking ownership of personal development, safety and training; demonstrating reliability, consistency, good timekeeping and responsibility for work outcomes.
  • Adaptability: Showing flexibility and a willingness to adjust to fast-changing work patterns, priorities, and customer needs.

Training and Support

Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, we've tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, you'll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Level 3 Business Administration Apprenticeship qualification

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