Second Street Surgery

Customer Service Practitioner Level 2

Gateshead £13,260.00 30 hrs/week

Second Street Surgery are seeking a friendly and organised Customer Service Practitioner to join their busy medical practice. You will be the first point of contact for patients, providing excellent customer service both face-to-face and over the phone.

Working Week Description

Monday 08:00-18:30pm Tuesday 08:00-18:30pm Friday 08:00-18:30pm

Role and Responsibilities

  • Welcoming patients and managing reception enquiries
  • Booking appointments and directing patients to the appropriate service
  • Handling telephone calls in a professional and timely manner
  • Managing patient records and updating information on clinical systems
  • Supporting administrative tasks including prescriptions, referrals, and correspondence
  • Assisting with patient registrations and document management
  • Maintaining a clean, safe, and organised reception area
  • Supporting the wider team to ensure smooth day-to-day operations

Required Skills

  • Excellent communication skills (face-to-face and telephone)
  • Strong customer service skills
  • Good IT and computer skills
  • Organisation and time management
  • Ability to multitask in a busy environment
  • Attention to detail
  • Teamwork and collaboration

Training and Support

Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, we've tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, you'll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Level 2 Customer Service Practitioner Apprenticeship qualification

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