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Digital Support Technician Level 3 Apprentice

Invate Ltd

£15,000.00 - 37.5 hours per week

Working week: Monday – Friday 09:00am – 17:00pm

Join a vibrant and friendly team where every day brings new opportunities to learn, grow, and make a meaningful impact. You’ll play a key role in supporting smooth, efficient operations across a variety of tasks, helping to deliver high‑quality service and great experiences for customers.

Role and responsibilities

  • Installing software onto laptops and desktops
  • Preparing USB sticks with course‑specific software packages
  • Emailing students with software links, keys, and activation instructions
  • Upgrading RAM / HDDs / SSDs
  • Rebuilding laptops if required
  • Handling inbound and outbound calls
  • QA checks of full builds before dispatch
  • Working to department KPIs
  • Imaging customer equipment following predefined scripts
  • Picking and packing orders for quick, accurate dispatch
  • Logging and resolving technical issues in the in‑house system
  • Hardware upgrades

Required Skills

  • •Highly motivated self starter, able to work independently or in a team
  • •Ability to prioritise and manage a diverse workload
  • •Flexibility and willingness to undertake varied tasks
  • •Strong administration skills
  • •Ability to work under pressure for extended periods
  • •Positive, adaptable, enthusiastic attitude
  • •Excellent customer service
  • •Good timekeeping
  • •Strong interpersonal and communication skills
  • •Customer centric approach
  • •Willingness to learn and develop
  • •Strong attention to detail

Training and support

Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, weve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, youll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Digital Support Technician Level 3Apprenticeship qualification

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