£14,566.00 - 37 hours per week
Working week: Monday – Friday 8.30am – 4.30pm
To provide excellent customer service supporting the migration, continual improvement and delivery of streamlined services through the Corporate Contact Centre.
As a part of the duties, you will be dealing with customers enquiries over the telephone, processing requests or directing them to the appropriate service. This will require making outbound calls and answering inbound calls whilst liaising with other departments within the Council to ensure that the customer’s query is dealt with efficiently.
Customer Services manage the Corporate Post Room dealing with incoming and outgoing post which is time bound so good organisational skills are vital to the role.
You will also be the meet and greet representative for Gateshead Council when working on our reception areas face to face, dealing with a diverse community as well as our business customers.
Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, weve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, youll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Business Administration Level 3Apprenticeship qualification
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