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Business Administration Level 3 Apprentice

Springwell Medical Group

£14,762.00 - 37.5 hours per week

Working week: 37.5hrs per week (worked between 8am – 6pm)

Direct patients and assist them in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Role and responsibilities

  •  Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. 
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments. 
  • Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. 
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. 
  • Complete referrals to secondary care based on the GP instructions 
  • Signpost patients to other services 
  • Receive and make telephone calls as required.  Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. 
  • Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. 
  • Handling orders and collection of repeat prescriptions at the reception desk to patient and checking names and addresses. 
  • Advise patients or relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. 
  • Enter patient information on to the computer as required. 
  • Process patients change of address – computer data and medical records (have knowledge of practice area). 
  • Have working knowledge of practice telephone system  
  • Any other tasks allocated by the Manager to ensure a smooth running of the practice. 

Required Skills

  • Works to agreed standards and within agreed protocols/guidelines and links
  • Good communication and interpersonal skills
  • IT Skills- Basic computer skills
  • Willingness to work as part of a team
  • Flexible approach to work
  • Willing to undertake further training to support and develop the role
  • Excellent organizational and time management skills

Training and support

Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, weve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, youll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Business Administration Level 3Apprenticeship qualification

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