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Customer Service Practitioner Level 2 Apprentice

Gateshead Council

£14,526.00 - 37 hours per week

Working week: 37 hours per week

Business Gateshead operate seven vibrant Business Centres across Gateshead. We’re looking for a friendly and motivated apprentice to join our busy Business Centre reception team. You’ll be the first point of contact for visitors and tenants, helping with tenant support, calls, post and general administration. This is a great opportunity to gain hands on experience while working towards a recognised customer service qualification.

Role and responsibilities

To provide a welcoming and professional reception service for tenants, visitors and callers to the Business Centre, while undertaking training and development towards a recognised qualification in Customer Service. 

 

Main duties include:

  •  Act as the first point of contact for visitors, tenants and clients 

  • Greet all visitors in a professional and friendly manner 
  • Answer calls, respond to emails and direct enquiries appropriately 
  • Support with visitor sign-in procedures and security checks 
  • Handle incoming and outgoing post and deliveries 
  • Maintain accurate records, logs and systems 
  • Provide general administrative support 
  • Keep reception and communal areas presentable and welcoming 
  • Report maintenance or facility issues to appropriate staff members 

Required Skills

  • Clear and confident verbal communication
  • Good written communication
  • Basic IT knowledge
  • Ability to stay organised and manage multiple tasks
  • Friendly, approachable and professional manner
  • Willingness to learn and develop new skills
  • Reliable, punctual and trustworthy
  • Positive attitude and willingness to work as part of a team
  • Interest in customer service

Training and support

Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, weve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, youll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Customer Service Practitioner Level 2Apprenticeship qualification

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