level 3

Digital Support Technician Apprenticeship

REQUIREMENTS

  • Apprentices aged 16 to 18 at the start of their training are required to achieve Level 2 Maths and English qualification, or GCSEs C/4 or above to complete their apprenticeship, if they do not already hold suitable equivalent qualifications. For those aged 19+ at the start of their training study can also be funded up to an approved level 2 in English or maths or both, achievement is not mandatory and employers can choose to opt out.
  • 18 months on programme and 3-month window for End Point Assessment.
  • ‘Off the job’ training must be provided (370 hours).
  • Support from an employment mentor with monthly reviews.

CONTENT

  • Provide technical support to customers through a range of communication channels
  • Manage their time, prioritising their digital support workflow to meet critical milestones.
  • Apply relevant policies and legislation appropriate to their role, and follow appropriate escalation procedures
  • Undertake basic data analysis utilising appropriate digital technologies
  • Maintain security of data by applying the appropriate policies and complying with legislation.
  • Support continuous improvement activity within the organisation.
  • Resolve digital issues using the appropriate tools and technologies.
  • Collaborate with stakeholders to manage expectations, escalating as appropriate.
  • Take responsibility for own continuous professional development (CPD) by keeping up to date with technological developments.
  • Document actions to ensure a clear audit trail and progression of issues.

ASSESSMENT METHODS

  • Distance learning & assignment completion
  • Observations by tutor
  • Witness testimonies completed by mentor.
  • Professional discussions.

APPRENTICESHIP ASSESSMENT

  • End Point Assessment will take place in the final 3 months, dependant on learner progress. End Point Assessment will consist of:
    1) Professional Discussion underpinned by portfolio of evidence.
    2) Project: Task driven assessment done under controlled conditions.
    3) Presentation and Q&A based on project report.

Interested in this apprenticeship?

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